Promise guarantees new equipment other than accessories to be free from defects in workmanship and materials for a period of 12 months (6 months for spare parts) from date of shipment under normal use and service. Our company’s obligation under this warranty is limited to repairing, at our company’s option, any part which upon our company’s examination proves defective.READ MORE
Contact the Service Department by a Service Claim Form with detailed information of the problem. Please provide the model number, serial number, and a brief description of the reason for return, a clear picture for showing the problem is a better evidence.
In the event that it becomes necessary to return a part to our company, the following procedure should be followed:
Before the shipment of the material, obtain a RMA (Return Materials Authorization) Form. The RMA number, description of returning parts, and shipping instruction are included in the RMA Form. The RMA number must appear on the outside of the shipping packaging. Return shipments will not be accepted if the RMA number is not clearly visible.
If you have any questions about maintenance, technical specifications or malfunctions of devices, please contact us immediately.READ MORE